No Return Policy
Last updated: August 28, 2026
Because FoxKies are perishable food products, we operate a strict no-return, no-exchange policy for hygiene and safety reasons.
What This Means
- Cookies and food items cannot be returned or exchanged once dispatched.
- Subscription boxes already shipped are non-refundable.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, email misu@foxkies.com within 48 hours of delivery with photos. We'll replace the affected items or issue store credit at our discretion.
Cancellations
Orders can be cancelled only before dispatch. Subscriptions can be cancelled anytime for future shipments; already-billed and shipped boxes are not refundable.
